Privacy policy

Last updated: August 22, 2026

Document Cartel, operated by Chai Consulting LLC, provides digital products and related services through Shopify. This Privacy Policy explains how we collect, use, and share personal information when you visit the store, place an order, create an account, subscribe to communications, or contact us.

Information we collect

Depending on how you use the store, we may collect contact and account information, billing and transaction details, communications you send us, and device and usage information such as IP address, browser type, pages viewed, and cookie identifiers. Payment information is processed by Shopify and its payment providers; we do not directly store complete payment-card numbers.

How we use information

We use personal information to operate the store, process payments, deliver digital purchases, provide customer support, maintain accounts, prevent fraud, improve products and services, send transactional messages, comply with legal obligations, and send marketing communications when permitted. You may unsubscribe from promotional email using the link in any marketing message.

Cookies and analytics

Shopify and approved service providers may use cookies and similar technologies to keep the store functioning, remember preferences, measure performance, prevent fraud, and understand how visitors use the store. Browser settings may allow you to block or delete cookies, although some store features may not work correctly afterward.

How information is shared

We may share information with Shopify, payment processors, hosting and technology providers, analytics and marketing providers, professional advisers, government authorities when legally required, and parties involved in a business transfer. These providers may process information in countries other than your own and are expected to use it only for authorized purposes.

Shopify

The store is hosted by Shopify, which processes customer information to provide and improve its services. For more information, review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including order records, dispute resolution, security, and legal compliance. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of your personal information, or to object to certain processing. You may also use the store privacy controls or Shopify Privacy Portal where available. We may need to verify your identity before completing a request.

Children

The store is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.

Third-party links

The store may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.